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HAULAGEHUB

Shipper Terms and Conditions

Last updated:

CONTENTS

CLAUSE

  • 1. THESE TERMS
  • 2. INFORMATION ABOUT US AND HOW TO CONTACT US
  • 3. DEFINITIONS AND INTERPRETATION
  • 4. ACCOUNTS
  • 5. LOAD REQUESTS
  • 6. LOAD CONTRACTS
  • 7. SHIPPING DOCUMENTS
  • 8. PROOF OF COLLECTION (POC) AND PROOF OF DELIVERY (POD)
  • 9. SHIPPER REPRESENTATIONS AND WARRANTIES
  • 10. PAYMENTS AND CHARGES
  • 11. INFORMATION ON THE APP AND PLATFORM
  • 12. LINKS TO HAULIERS OR OTHER WEBSITES
  • 13. LIMIT OF RELATIONSHIP
  • 14. TERMINATION
  • 15. LIMITATION OF LIABILITY
  • 16. LIMITATION OF LIABAILITY FOR NOTIFICATIONS
  • 17. HAULIERS
  • 18. HAULIER’S LIABILITY
  • 19. NON-SOLICITATION
  • 20. FORCE MAJEURE
  • 21. USE OF THE APP AND PLATFORM
  • 22. INDEMNIFICATION
  • 23. YOUR INFORMATION
  • 24. REVIEWS
  • 25. COMPLAINTS
  • 26. OTHER IMPORTANT TERMS


Our terms

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply services to you via our App and Platform.

1.2 Why you should read them. Please read these terms carefully before you start to use the App or the Platform (Services). By using the Services you indicate that you have read, understood and accept these Terms and Conditions, along with our Privacy Policy, and that you agree to be bound, without limitation or qualification to all of those terms.

1.3 Amendments. We may amend these Terms and Conditions from time to time by uploading such amended Terms to the App and Platform and sending out a copy such amended Terms to the email address you have provided to us.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are HaulageHub Technologies Limited (HaulageHub/we/us/our) a company registered in England and Wales. Our company registration number is 12115157 and our registered office is at Vanguard House, Keckwick Lane, Daresbury, Warrington, WA4 4AB.

2.2 What we do. We are a technology provider, aiming to streamline the process for Shippers finding Hauliers and vice versa. HaulageHub provides the Services on which Shippers can submit a request for the transportation of freight and Hauliers can accept such requests. We are not a provider of transport services and at no time will a contract come into existence between you and us for the provision of transport services. Any contract formed with a Haulier will be solely between you and the Haulier.

2.3 How to contact us. You can contact us by email at [email protected].

2.4 How we may contact you. If we have to contact you we will do so by writing to you at the email address provided when you register with us.

3. DEFINITIONS AND INTERPRETATION

3.1 In these Terms, unless the context requires otherwise:

  • App means the mobile software application platform owned and operated by HaulageHub.
  • Force Majeure means an event or sequence of events beyond reasonable control preventing the Seller or Us delaying from performing the obligations under this Agreement save that an inability to pay is not a Force Majeure event.
  • Haulier means a person or company in the business of providing the transport of goods by road (Transport Services) and who uses the Services to connect with Shippers with whom they may contract with for the provision of Transport Services.
  • Load means the goods to be transported by the Haulier at the Shipper’s request.
  • Load Request means any request submitted on the Platform or App by the Shipper requesting the provision of Transport Services.
  • User means any entity which accesses or uses the Services and may be a Haulier or a Shipper.
  • User Content means any and all information, data, textual, audio, and/or visual content, commentary and feedback related to the Services, ratings, reviews and other content that a User submits to, or uses with, the Services. User Content includes the information provided in a Load Request or acceptance of a Load Request.
  • Services means the services provided by us, permitting you access to the App/Platform which allows you to connect with Hauliers.
  • Shipper/You means the person or firm accepting these Terms and using the Services to find a Haulier to contract with for the provision of Transport Services.
  • Platform means the web application at haulagehub.com
  • Writing or written shall include emails.

4. ACCOUNTS

  • 4.1 In order to use certain features of the Services, you must register for an account with HaulageHub (“Account”) and provide certain information as prompted by the registration and Load creation form.
  • 4.2 You may cancel your Account at any time, for any reason, by contacting HaulageHub or following the instructions on the App or Platform.
  • 4.3 You are responsible for maintaining the confidentiality of your Account login credentials and are fully responsible for all activities that occur under your Account.
  • 4.4 You agree to immediately notify HaulageHub of any unauthorised use, or suspected unauthorised use of your Account or any other breach of security.
  • 4.5 HaulageHub shall not be liable for any loss or damage arising from your failure to comply with the above requirements of this clause 4.
  • 4.6 Upon registration for an account, you will be asked to provide us with a telephone number required to connect Shippers with Hauliers for the transportation of Loads and so that HaulageHub can reach you with informational calls and/or messages related to the transportation of Loads. The frequency of text messages that we send to you depends on your transactions with us and whether you consent to receiving text messages sent through an automatic telephone dialling system. All calls to and from HaulageHub may be monitored or recorded for quality and training purposes.
  • 4.7 If you elect to receive promotional text messages in connection with your Account, you also consent to such messages being sent through an automatic telephone dialling system. Any data collected through text messages or phone calls will be handled in accordance with our Privacy Policy.

5. LOAD REQUESTS

  • 5.1 Shippers must provide the following information when making a Load Request:
    • (a) The origin and destination addresses for the Load;
    • (b) The requested dates for pickup and drop-off of the Load;
    • (c) A description of the freight being transported as part of the Load (including weight);
    • (d) Any specific equipment requirements; and
    • (e) Any other information necessary for the safe and proper transportation of the Load.
  • 5.2 You shall disclose to the Haulier all information reasonably necessary for the Haulier to arrange transportation in compliance with applicable regulatory, legal and industry standards.
  • 5.3 You are solely responsible for providing an accurate description of the Load, including but not limited to, the commodity type, weight and measurements and any special handling requirements, together with the accuracy of all information provided in the Load Request in accordance with clause 5.1.
  • 5.4 Once your Load Request has been posted, Hauliers may then submit an offer for that Load (“Haulier Offer”) and once you have accepted a Haulier Offer, that Haulier will be assigned to perform the Transport Services in relation to that Load.
  • 5.5 HaulageHub does not guarantee that a Load Request will be accepted by a Haulier.

6. LOAD CONTRACTS

  • 6.1 HaulageHub is not a Haulier and does not provide any Transport Services. Transport Services are provided to you under a contract between you and the Haulier (“Load Contract”).
  • 6.2 A Load Contract is formed between you and a Haulier when you accept a Haulier Offer for your Load Request either via the Platform or the App.
  • 6.3 The Load Contract shall outline the specific terms applicable to the provision of the Transport Services.
  • 6.4 HaulageHub is not a party to the Load Contract and shall not be responsible for any terms entered into between you and any Haulier.

7. SHIPPING DOCUMENTS

  • 7.1 You shall not refer to HaulageHub on any receipt, bill of lading, manifest, or other shipping document. In the event that you do so, such reference shall be deemed to be for your convenience, or due to your oversight, and shall not operate to make us a party to the Load Contract or responsible for the provision of Transport Services in any way.
  • 7.2 In our terms applicable to the Haulier, Hauliers are instructed not to name HaulageHub as either a Shipper or consignee on any bill of lading, CMR note or any other delivery documentation.

8. PROOF OF COLLECTION (POC) AND PROOF OF DELIVERY (POD)

  • 8.1 Once the Transport Services in relation to a Load have been completed, the Haulier is instructed to post to the App and/or Platform a POD signed by an authorised recipient of the Load.
  • 8.2 At our discretion we may assist Shippers or Hauliers by providing trouble shooting and tracking services, however we are in no way obligated to provide such assistance.

9. SHIPPER REPRESENTATIONS AND WARRANTIES

  • 9.1 You hereby represent and warrant that:
    • (a) All information submitted to register for an Account is truthful and accurate and you will maintain the accuracy of such information;
    • (b) you will not use the Services to ship hazardous or illegal goods or materials;
    • (c) you own the Load or have all necessary rights entitling you to ship the Load;
    • (d) you agree that HaulageHub will not be liable for any loss, damage, theft, destruction or delay to any Load; and
    • (e) you are solely responsible for ensuring that the Load is adequately insured.

10. PAYMENTS AND CHARGES

  • 10.1 HaulageHub shall generate invoices on behalf of Hauliers for any Transport Services obtained through the Services.
  • 10.2 When we receive payment of an invoice by a Shipper, we shall deduct from such payment our own fees that we charge for use of the Services (“HaulageHub’s Fees”), before paying the remainder to the Haulier. Once payment has been made to HaulageHub, we will release the payment to the Haulier within one business day.
  • 10.3 For each Load, the Shipper shall be invoiced for the charges quoted in the applicable Haulier Offer (the “Charges”), plus any additional charges or admin fees (“Additional Shipper Charges”) which you may incur in relation to the Load.
  • 10.4 Additional Shipper Charges may include, but are not limited to:
    • (a) Cancellation of Transport Services. Specific cancellation charges will be documented on the Load Contract.
    • (b) Load Refusals. In the event that a Haulier has reasonable cause to refuse a Load or the collection, or delivery site is inaccessible for any reason which is not deemed to be the fault of the Haulier, then additional charges may apply in accordance with the Load Contract.
    • (c) Demurrage. Demurrage rates will apply in accordance with any rates documented in the Load Contract.
  • 10.5 Hauliers are generally required to provide Shippers with advance notice of any ancillary services for which they intend to charge Additional Shipper Charges, which shall also include the use of specialised equipment needed for blocking, bracing, marking or securement, extra stop charges and driver assist charges. Advance notice may not always be possible or practical and HaulageHub may not be able to receive and communicate to you the Haulier’s request for approval of Additional Shipper Charges before the Transport Services are rendered. In that event, you agree to pay any Additional Shipper Charges which HaulageHub determines are reasonable and necessary.
  • 10.6 Charges quoted to you by a Haulier for specific Transport Services may be increased or decreased at any time without notice unless and until a Haulier Offer has been accepted by you.
  • 10.7 Payments must not be made directly to Hauliers.
  • 10.8 All payments shall be made in pound sterling.
  • 10.9 Any amount that is not paid when due will accrue interest and HaulageHub, on behalf of the Haulier, will exercise the statutory right to claim interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment of Commercial Debts (Interest) Act if payment is not made according to agreed credit terms.
  • 10.10 HaulageHub reserves to the right to vary HaulageHub’s Fees from time to time.
  • 10.11 In the event that an invoice remains unpaid beyond the agreed credit terms, HaulageHub may continue to pursue payment. However, if payment is still not received after a reasonable period (typically 60 days from the due date), HaulageHub may, at its discretion, cease involvement in the recovery of that invoice and share your contact details with the Haulier to pursue the Shipper directly for the amount due in respect of the Transport Services. In such cases, HaulageHub shall no longer have any responsibility for collecting payment or resolving disputes relating to that Load Contract.
  • 10.12 Where a User operates as both a Shipper and a Haulier on the Platform, the Shipper may not withhold, delay or offset any payments due to HaulageHub (on behalf of a Haulier) in relation to a Load Contract on the basis that they are owed sums in their capacity as a Haulier. All payments due under Load Contracts must be made in full and without deduction, counterclaim or set-off, regardless of any other amounts which may be due to or from the User in any other capacity.
  • 10.13 HaulageHub reserves the right to maintain and share payment history and performance indicators internally within the Platform to help inform future transactions between Users. This may include flags for late payments, payment reliability scores, or similar indicators. Such information will only be shared within the Platform and in accordance with our Privacy Policy. HaulageHub may also, at its discretion, restrict, suspend or publicly mark the account of any Shipper who repeatedly fails to make payments when due or who otherwise breaches agreed payment terms.
  • 10.14 HaulageHub does not hold any payments in escrow or act as a fiduciary for any User. Funds received from Shippers are held solely for the purpose of onward payment to Hauliers once payment has cleared, subject to the terms outlined herein.

11. INFORMATION ON THE APP AND PLATFORM

  • 11.1 We use our best endeavours to keep the information that we place on the App or Platform as accurate as possible, but we are under no obligation to update either.
  • 11.2 We have no responsibility for information on the App or Platform given by Hauliers and we have no liability or responsibility as to the accuracy, reliability or completeness of any information on the App or Platform.
  • 11.3 We do verify the identity of the Hauliers registered with us, but we make no warranties in regard to the services they provide, nor have we vetted the services they provide. We do not verify the accuracy or truth or completeness of, and shall not be liable for and accept no responsibility for any information presented including, but not limited to, information presented by Hauliers, liability regarding any connections made directly with Hauliers, or any circumstances that may arise from your use of the Services.
  • 11.4 We reserve the right to withdraw or amend the Services without notice. We shall not be liable if for any reason our App or Platform is not available at any time or for any period. From time to time, we may restrict access to some parts of the Services, or the entire Services, if required. We aim to update the App and Platform regularly and may change the content at any time. We may therefore have to suspend access to the App or Platform, or close them if necessary.
  • 11.5 You are responsible for making all arrangements necessary for you to have access to the App and Platform and for ensuring that all persons who access the App or Platform through any device which is owned by you or for which you are the registered user, are aware of these Terms and that they comply with them. In order to use the App and Platform properly, you must have the necessary hardware, software and reliable internet access, none of which is our responsibility and is your entire responsibility.
  • 11.6 We cannot guarantee that the services on the App or Platform will be uninterrupted or will achieve particular results, or the integrity or security of data contained therein, except to use its reasonable endeavour to rectify faults if they do occur.
  • 11.7 By using the App or Platform, you represent and warrant that: (i) you either are the sole and exclusive owner of all of your User Content or you have all rights, licenses, consents and releases necessary to grant HaulageHub the license to the User Content to be advertised on the App or Platform; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor HaulageHub’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
  • 11.8 You agree to not provide User Content that is defamatory, libellous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by HaulageHub in its sole discretion, whether or not such material may be protected by law. HaulageHub may, but shall not be obligated to, review, monitor, or remove User Content, at HaulageHub’s sole discretion and at any time and for any reason, without notice to you.

12. LINKS TO HAULIERS OR OTHER WEBSITES

  • 12.1 Any links provided on the App or Platform to other websites are not intended to provide an endorsement by us and we will have no liability or responsibility for the content contained therein or those websites whatsoever.

13. LIMIT OF RELATIONSHIP

  • 13.1 We are not liable for any information given on the App or Platform or directly to you by a Haulier or for any services (lack thereof or failure to meet legal requirements) provided by a Haulier.
  • 13.2 We do not provide any of the Transport Services listed by Hauliers on the App or Platform.
  • 13.3 We make no representations or guarantees as to the services being offered or advertised by Hauliers. We carry out simple identification verification of Hauliers prior to allowing them to use our Services and then simply allow Hauliers to use our App and Platform to connect with Shippers, and for Shippers to use the App and Platform to contract to pay for those services from Hauliers. We do not vet the Transport Services provided by Hauliers nor do we recommend or endorse them. HaulageHub is not responsible in any way for the acts and/or omissions of Hauliers or their drivers.
  • 13.4 All of the Hauliers using our App and Platform have given a warranty that they will provide their services in accordance with their obligations under all applicable laws in relation to the services provided but we do not verify that information and therefore we give no guarantee or warranty in that regard.

14. TERMINATION

  • 14.1 We may suspend or permanently terminate your use of the App or Platform if you breach any of the provisions of the terms set out in this Agreement.
  • 14.2 You may terminate this Agreement at any time by contacting us and we will delete your registration details and all details that we hold on you from our database.

15. LIMITATION OF LIABILITY

  • 15.1 To the extent permitted by law, we have no liability whatsoever relating to the information on the App and Platform, or the services advertised by, and provided by Hauliers.
  • 15.2 To the extent permitted by applicable law, HaulageHub will not be liable to you in any way (whether such liability arises in contract (by way of indemnity or otherwise), tort (including negligence) misrepresentation, breach of statutory duty, restitution or otherwise) for:
    • (a) any request for Transport Services that has not been accepted;
    • (b) any loss, damage, costs, expenses or liability suffered by anyone other than you in connection with your use of the App or Platform;
    • (c) any losses that could not reasonably be expected to result from our negligence or breach of these Terms and Conditions;
    • (d) any loss of profits, loss of revenue, loss of opportunity, loss of business or employment (whether or not such loss could be reasonably expected to flow from our negligence or breach of these Terms and Conditions); or
    • (e) any other loss, damage, costs, expenses or liability that you suffer in connection with the Services, save to the extent that HaulageHub fails to perform its obligations to you to the standard of a diligent and professional provider of the technology services.
  • 15.3 If HaulageHub is liable to you in connection with the Services, where permitted by law, its liability will be limited to an amount equal to £250 in aggregate.
  • 15.4 Nothing in these Terms and Conditions will limit or exclude HaulageHub’s liability to you for personal injury or death caused directly by HaulageHub’s negligence.

16. LIMITATION OF LIABAILITY FOR NOTIFICATIONS

  • 16.1 HaulageHub provides various notification services to enhance your experience on our platform, including email notifications and in-app notifications. While we make every effort to ensure the timely and accurate delivery of notifications, we cannot guarantee the receipt of notifications by users.
  • 16.2 You acknowledge and agree that HaulageHub shall not be held liable for any failure, delay, or omission in the delivery of notifications, including email notifications. This includes, but is not limited to, notifications related to load updates, messages from other users, account activity, and platform changes.
  • 16.3 It is your responsibility to ensure that your contact information, including email addresses and notification preferences, is accurate and up to date in your account settings. You are also responsible for regularly checking your notifications through the platform to stay informed about updates and communications.
  • 16.4 HaulageHub shall not be held liable for any consequences, losses, or damages, whether direct or indirect, arising from the failure to receive or act upon notifications sent through our Platform.
  • 16.5 While we strive to maintain the security and privacy of our notification systems, you understand and accept the inherent risks associated with electronic communication, including the potential for unauthorized access or interception of notifications.
  • 16.6 By using our notification services, you agree to indemnify and hold HaulageHub, its affiliates, and their respective officers, directors, employees, and agents harmless from any claims, liabilities, damages, or expenses (including legal fees) arising from or related to the use or non-receipt of notifications.
  • 16.7 If you encounter any issues with our notification services or have concerns about the receipt of notifications, please contact our support team for assistance
  • 16.8 This limitation of liability for notifications is an integral part of your agreement with HaulageHub and applies to all users of our platform.

17. HAULIERS

  • 17.1 Any Haulier who accesses or uses our Services is an independent contractor and remains solely responsible for screening, selecting, hiring, training, supervising, managing, assigning, and dispatching its drivers, as well as for the inspection and maintenance of its vehicles and other equipment.
  • 17.2 Hauliers remain solely responsible for their own actions, omissions, training and compliance with regulatory and safety requirements.
  • 17.3 Hauliers maintains sole control over the methods and results by which it performs the Transport Services.
  • 17.4 It should be noted that Hauliers may be based outside of the United Kingdom.
  • 17.5 HaulageHub is not a Haulier, nor is HaulageHub an agent of any Haulier and no Haulier is an agent of HaulageHub.

18. HAULIER’S LIABILITY

  • 18.1 As the Load Contract is between the Shipper and the Haulier, the Haulier will be liable for any lost, damaged or delayed Loads in accordance with the terms set out in the Load Contract.
  • 18.2 You are advised for informational purposes only that for Transport Services provided solely in the United Kingdom, the Haulier’s liability to you under the Load Contract is generally limited in accordance with the latest version of the Road Haulage Association’s Conditions of Carriage, however any such limit is to be agreed directly between the Shipper and the Haulier within the Load Contract.
  • 18.3 You are also advised that for Transport Services which involve the carriage of goods to, from or through countries outside of the United Kingdom, then other legislation may apply to the Load Contract for such services which affects the Haulier’s liability to you, such as the Convention on the Contract for the International Carraige of Goods by Road (CMR).
  • 18.4 We may at our discretion agree to assist you with any claim brought against a Haulier for any lost, damaged or delayed Loads, but HaulageHub shall not in any event be liable for any such losses. All claims are to be brought directly against the Haulier. To request our assistance in bringing any such claim against a Haulier, please post a clear message on the Platform with the title ‘Notice of claim to Haulier’.

19. NON-SOLICITATION

  • 19.1 Whilst using our Services and for a period of one year following your termination of the use of our Services, you shall neither initiate nor accept any direct or indirect business relationship with any Haulier to which you were first introduced to by the Services, or in connection with your use of the Services. Your obligation in this regard extends to instances where a Haulier contacts you and seeks to establish a business relationship which excludes HaulageHub.
  • 19.2 If you book or otherwise make available any direct or indirect business relationship with any Haulier that was first introduced to you by HaulageHub in breach of clause 19.1, you shall be jointly and severally liable with the Haulier to HaulageHub for each such breach in an amount equal to twenty percent (20%) of all revenues invoiced by the Haulier to you.
  • 19.3 HaulageHub retains the right to block your access to the Services and to prevent any further use of the Services if you are found to have acted in breach of clause 19.1.
  • 19.4 In this clause 19, reference to any introduction by HaulageHub shall include any Haulier that has contacted you or been in contact with you via the Services whether or not any Load Contract was subsequently entered into with that Haulier, and any Haulier who’s details you have obtained via the Services or who has obtained your details via the Services.

20. FORCE MAJEURE

  • 20.1 We will not be liable if we are prevented or delayed in performing our obligations under these terms due to Force Majeure.

21. USE OF THE APP AND PLATFORM

  • 21.1 HaulageHub owns all right, title, and interest in and to the Platform, including all intellectual property rights therein. Subject to the Terms, HaulageHub grants to you a limited, non-transferable, non-exclusive, revocable licence to use the Platform during the term of this agreement solely for the purpose of receiving the Services in your business.
  • 21.2 HaulageHub owns all right, title, and interest in and to the App, including all intellectual property rights therein. Subject to the Terms, HaulageHub grants to you a limited, non-transferable, non-exclusive, revocable licence to use the App in executable object code format only, solely on your own handheld mobile device, during the term of this agreement and solely for the purpose of receiving the Services in your business.
  • 21.3 You agree not to use the Services to:
    • (a) upload, transmit or distribute any computer viruses, worms, or any software intended to damage or alter a computer system or data;
    • (b) send unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise
    • (c) harvest, collect, gather or assemble information or data regarding other Users, including e-mail addresses, without their consent;
    • (d) interfere with, disrupt, or create an undue burden on servers or networks connected to the Service or violate the regulations, policies or procedures of such networks;
    • (e) attempt to gain unauthorised access to the Services, other computer systems or networks connected to or used together with the Services, through password mining or other means; or
    • (f) introduce software or automated agents or scripts to the Services so as to produce multiple accounts, generate automated searches, requests and queries, or to strip, scrape, or mine data from the Services.
  • 21.4 HaulageHub reserves the right, at its sole direction, to remove or modify User Content, terminate your Account and/or report you to the relevant authorities where appropriate following any breach of these Terms.

22. INDEMNIFICATION

The Shipper shall indemnify HaulageHub in full against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by HaulageHub arising out of or in connection with (i) the Shipper’s use of the Services in breach of these Terms, (ii) any User Content posted by the Shipper, (iii) the Shipper’s interaction with any other User, and (iv) violation of any applicable laws or regulations. HaulageHub reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and you agree to cooperate with our defence of any such claims. HaulageHub will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

23. YOUR INFORMATION

  • 23.1 We process various types of information about you in accordance with our Privacy Policy which can be accessed at https://haulagehub.com/privacy. This includes, but is not limited to, geolocational data, company details, personal information, bank details, documentation, and any other data collected and stored as described in the Privacy Policy.
  • 23.2 Geolocational data that you upload, provide, or post on the Services may be accessible to certain Users of the Services. You assume any and all risk associated with providing such data to other Users of the Services.
  • 23.3 You hereby grant HaulageHub permission to identify you as a customer of HaulageHub or user of our Services and to reproduce your name and logo on our App or Platform and in other marketing materials.

24. REVIEWS

HaulageHub provides a means for Shippers and Hauliers to rate and review each other and to have those ratings made available to other Users. We do not express any opinion, nor does HaulageHub make any assurances regarding, the truth or accuracy of any User reviews or ratings. HaulageHub does not regularly monitor or remove reviews or ratings, or any portion thereof, unless they contain content which we deem to be inappropriate.

25. COMPLAINTS

  • 25.1 We hope that you will be happy with the Services provided within our App or Platform however, if you do have any complaints or claims regarding the Services we provide then please contact us at:
  • 25.2 If you have any complaints relating to Hauliers then please contact us directly using the contact details set out above.

26. OTHER IMPORTANT TERMS

  • 26.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
  • 26.2 Nobody else has any rights under this contract. These Terms are between you and us. No other person shall have any rights to enforce any of its terms.
  • 26.3 If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • 26.4 Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  • 26.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts.